Privacy Policy

This Privacy Policy explains how Mod Pizza ("we," "us," "our," or "the Company") collects, uses, discloses, and safeguards your personal information when you visit our website at foodmodpizza.rest, use our online ordering platform, interact with our services, or visit our physical restaurant locations. Please read this policy carefully. By using our services, you acknowledge that you have read and understood this Privacy Policy.

We are committed to protecting your privacy and ensuring that your personal data is handled responsibly, transparently, and in compliance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other relevant consumer protection regulations.

If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services immediately. For any privacy-related questions or concerns, you may contact us at the information provided at the end of this document.

1. About Us

Mod Pizza operates as a food service business providing restaurant dining, takeout, and online ordering services throughout the United States. Our contact information is as follows:

We encourage you to contact us directly if you have any questions or concerns about how we handle your personal information. We take all privacy inquiries seriously and will respond promptly.

2. Information We Collect

We collect various types of information in connection with the services we provide. This information falls into the following broad categories:

2.1 Personal Information You Provide Directly

When you interact with our website, create an account, place an order, join our loyalty program, or contact our customer service team, you may voluntarily provide us with personal information, including but not limited to:

• Identification Data: Your full name, username, and account credentials.
• Contact Information: Email address, phone number, and mailing or billing address.
• Payment Information: Credit or debit card numbers, billing address, and other financial details necessary to process your transactions. Note that full payment card details are processed by our secure, PCI-DSS-compliant third-party payment processors and are not stored on our servers.
• Order Details: Your food preferences, dietary restrictions, customization choices, and order history.
• Account Profile Data: Profile photos, preferences, saved addresses, and loyalty reward points.
• Communications: Messages, feedback, reviews, or complaints you submit to us through our website, email, or social media channels.
• Survey and Promotion Data: Information you provide when you participate in contests, sweepstakes, surveys, or promotional offers.

2.2 Information Collected Automatically

When you access our website or mobile application, we automatically collect certain technical and usage data, including:

• Device Information: Device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Log Data: Internet Protocol (IP) address, access times and dates, pages viewed, time spent on pages, links clicked, and referring URLs.
• Usage Data: Information about how you navigate our website, which features you use, items added to your cart, and your overall interaction patterns with our platform.
• Location Data: General geographic location derived from your IP address or, with your explicit consent, precise geolocation data from your mobile device to help you find nearby restaurant locations or calculate delivery distances.
• Cookie and Tracking Technology Data: Information collected through cookies, web beacons, pixels, and similar tracking technologies, as described in Section 7 of this policy.

2.3 Information from Third Parties

We may also receive personal information about you from third-party sources, including:

• Social Media Platforms: If you connect your social media account (e.g., Facebook, Google, Apple) to our services or log in using a social media single sign-on feature, we may receive your name, email address, profile picture, and other information permitted by your social media account settings.
• Analytics and Marketing Partners: We may receive aggregated or pseudonymized data from analytics providers, advertising networks, and marketing platforms to help us understand our audience and improve our services.
• Delivery Partners: If you place a delivery order through a third-party delivery platform (e.g., DoorDash, Uber Eats, Grubhub), those platforms may share limited order and contact information with us necessary to fulfill your order.
• Review Platforms: Publicly available reviews or feedback submitted on third-party review platforms may be accessible to us.

2.4 Sensitive Personal Information

In certain limited circumstances, we may collect sensitive personal information such as dietary preferences that may indicate health conditions or religious beliefs (e.g., gluten-free, kosher, halal). We collect this data solely to fulfill your food orders and do not use it for any other purpose without your explicit consent. Under the CPRA, California residents have specific rights regarding sensitive personal information, which are described in Section 9 of this policy.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, whether for dine-in, takeout, or delivery.
• Managing your customer account, loyalty program membership, and reward points.
• Communicating with you about your orders, including confirmation emails, status updates, and receipts.
• Providing customer support and responding to your inquiries, complaints, or feedback.
• Enabling secure login and authentication to your account.

3.2 Business Operations and Improvement

• Analyzing usage patterns and trends to improve our website functionality, menu offerings, and overall customer experience.
• Conducting internal research, quality assurance, and product development.
• Monitoring and preventing fraudulent transactions, unauthorized account access, and other security threats.
• Maintaining accurate business records and conducting financial reporting and auditing.
• Complying with legal obligations and enforcing our Terms of Service and other policies.

3.3 Marketing and Promotional Communications

• Sending you promotional emails, newsletters, and special offers related to Mod Pizza, with your consent where required by applicable law.
• Displaying personalized advertisements on our website, on third-party websites, and on social media platforms based on your interests and browsing behavior.
• Notifying you about new menu items, seasonal promotions, loyalty rewards, and events.
• Conducting marketing analytics to measure the effectiveness of our campaigns and optimize our marketing spend.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email, adjusting your account notification preferences, or contacting us directly at [email protected].

3.4 Legal Compliance and Safety

• Complying with applicable federal, state, and local laws and regulations.
• Responding to lawful requests from government authorities, law enforcement agencies, or courts of competent jurisdiction.
• Protecting the rights, property, and safety of Mod Pizza, our customers, employees, and the general public.
• Detecting and preventing fraudulent activity, identity theft, and other illegal conduct.

4. Sharing Your Information with Third Parties

We respect your privacy and do not sell your personal information to third parties for their own marketing purposes. However, we may share your information in the following limited circumstances:

4.1 Service Providers and Business Partners

We work with carefully vetted third-party service providers who assist us in operating our business and delivering our services. These providers may have access to your personal information solely to perform services on our behalf and are contractually obligated to protect your data and use it only for the purposes we specify. Such service providers include:

• Payment processors and financial institutions (e.g., Stripe, Square, PayPal).
• Cloud hosting and data storage providers (e.g., Amazon Web Services, Google Cloud).
• Email marketing and customer communication platforms (e.g., Mailchimp, SendGrid).
• Analytics and data intelligence providers (e.g., Google Analytics, Mixpanel).
• Advertising networks and social media platforms for targeted advertising.
• Customer relationship management (CRM) software providers.
• Delivery and logistics partners for fulfilling delivery orders.
• Fraud prevention and cybersecurity service providers.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information when required to do so by law or in response to valid legal process, including subpoenas, court orders, or government requests. We may also disclose information to protect our legal rights, enforce our policies, or when we believe disclosure is necessary to prevent harm or illegal activity.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity as part of that transaction. We will notify you of any such change in ownership or control of your personal information as required by applicable law.

4.4 With Your Consent

We may share your information with other third parties when you have given us your explicit consent to do so, such as when you participate in a co-branded promotion or authorize us to share information with a specific partner.

4.5 Aggregated and De-identified Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other business purposes. This information does not constitute personal information and is not subject to the restrictions in this policy.

5. Data Security

We take the security of your personal information seriously and implement a comprehensive range of technical, administrative, and physical security measures designed to protect your data from unauthorized access, disclosure, alteration, and destruction. These measures include:

5.1 Technical Safeguards

• Encryption: We use industry-standard Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers. Sensitive data stored in our systems is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal information is restricted to authorized personnel who need the information to perform their job functions. We implement role-based access controls and require multi-factor authentication for administrative access.
• Firewalls and Intrusion Detection: Our systems are protected by enterprise-grade firewalls, intrusion detection systems, and regular security monitoring.
• Secure Payment Processing: All payment transactions are processed through PCI-DSS Level 1 compliant payment processors. We do not store full credit card numbers on our servers.

5.2 Organizational Safeguards

• Regular employee training on data privacy and security best practices.
• Comprehensive data protection policies and procedures for all staff members.
• Vendor due diligence and contractual data protection requirements for all third-party service providers.
• Regular internal and external security audits and vulnerability assessments.

5.3 Incident Response

Despite our best efforts, no security system is completely impenetrable. In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected individuals and relevant authorities as required by applicable law, including applicable state data breach notification laws. We maintain a documented incident response plan to handle security incidents efficiently and effectively.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our general retention periods are as follows:

After the applicable retention period expires, we securely delete or anonymize your personal information in accordance with our data disposal procedures. In some cases, we may retain anonymized or aggregated data indefinitely for research and analytical purposes without additional notice to you.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies, including web beacons, pixels, and local storage, to enhance your experience, analyze website traffic, and deliver personalized content and advertising.

7.1 Types of Cookies We Use

• Essential Cookies: These cookies are strictly necessary for the operation of our website, enabling core functions such as page navigation, account login, and the shopping cart. You cannot opt out of these cookies.
• Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use tools such as Google Analytics for this purpose.
• Functional Cookies: These cookies remember your preferences and settings to enhance your experience on future visits.
• Marketing and Advertising Cookies: These cookies track your browsing activity across websites to deliver relevant advertisements and measure the effectiveness of our advertising campaigns.

7.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, please note that disabling certain cookies may affect the functionality of our website. You can also opt out of interest-based advertising by visiting the Digital Advertising Alliance opt-out page or the Network Advertising Initiative opt-out page.

For more detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy, which is available on our website at foodmodpizza.rest.

8. Children's Privacy

Our website, online ordering platform, and related services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, solicit, or process personal information from children under the age of 13, or from minors under the age of 18 without verified parental consent where required by applicable law.

Our practices are consistent with the requirements of the Children's Online Privacy Protection Act (COPPA). If we become aware that we have inadvertently collected personal information from a child under the age of 13 without appropriate parental consent, we will take immediate steps to delete such information from our records.

If you are a parent or legal guardian and believe that your child has provided us with personal information without your knowledge or consent, please contact us immediately at [email protected], and we will promptly investigate and address the matter.

9. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. We are committed to honoring these rights and will respond to verified requests within the timeframes required by applicable law.

9.1 Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, the purposes for which it is used, and the categories of third parties with whom it is shared.
• Right to Delete: You have the right to request the deletion of personal information we have collected about you, subject to certain legal exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information that we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale of your personal information or the sharing of your personal information for cross-context behavioral advertising purposes. To exercise this right, click the "Do Not Sell or Share My Personal Information" link on our website.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information to specific purposes permitted by law.
• Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your CCPA/CPRA rights. We will not deny you services, charge you different prices, or provide a lower quality of service because you exercised your privacy rights.
• Right to Data Portability: You have the right to receive a portable copy of your personal information in a machine-readable format.

To submit a CCPA/CPRA rights request, you may contact us via email at [email protected]. We will verify your identity before processing your request, which may require you to provide additional information to confirm your identity. You may also designate an authorized agent to submit requests on your behalf.

9.2 Rights for Residents of Other States

Residents of Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Utah (UCPA), and other states with comprehensive privacy laws may also have rights to access, correct, delete, and port their personal data, as well as the right to opt out of targeted advertising and profiling. We will honor all verified rights requests in accordance with applicable state law.

9.3 General Rights for All Users

Regardless of your state of residence, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete personal information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Opt-Out of Marketing: Unsubscribe from promotional communications at any time.
• Withdraw Consent: Where processing is based on your consent, withdraw that consent at any time without affecting the lawfulness of prior processing.

10. International Data Transfers

Mod Pizza is based in the United States and operates primarily within the United States. If you are accessing our services from outside the United States, please be aware that your personal information will be transferred to, stored, and processed in the United States and potentially in other countries where our service providers operate.

The United States may have data protection laws that differ from those in your country of residence. By using our services, you consent to the transfer of your information to the United States and other countries as described in this policy.

We take appropriate safeguards to ensure that international transfers of personal data are conducted in compliance with applicable laws, including entering into standard contractual clauses or other approved transfer mechanisms where required. If you have questions about international data transfers, please contact us at [email protected].

11. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want to be tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. As such, our website does not currently respond to DNT browser signals. However, you may use the cookie management tools described in Section 7 and the opt-out mechanisms provided by our advertising partners to limit tracking of your online activity.

12. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, delivery apps, and other external services that are not operated or controlled by Mod Pizza. This Privacy Policy does not apply to those third-party websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites you visit before providing them with your personal information.

Additionally, if you access our services through a third-party platform (e.g., a food delivery app), that platform's privacy policy will govern the information you provide to that platform, and their terms and conditions will apply to your use of their service.

13. How to File a Complaint

If you believe that we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to contact us first so that we can work to resolve the issue:

We will acknowledge your complaint within 10 business days and endeavor to resolve the matter within 45 days. If we require additional time to respond, we will notify you of the reason and the expected resolution date.

13.1 Complaints to Regulatory Authorities

If you are not satisfied with our response, or if you believe we are processing your personal information unlawfully, you have the right to lodge a complaint with the appropriate regulatory authority:

• California Residents: You may file a complaint with the California Privacy Protection Agency (CPPA) at cppa.ca.gov or with the California Attorney General's Office at oag.ca.gov.
• All U.S. Residents: You may file a complaint with the Federal Trade Commission (FTC) at reportfraud.ftc.gov or by calling 1-877-FTC-HELP (1-877-382-4357).
• State Attorneys General: Residents of any U.S. state may contact their respective State Attorney General's office to report privacy violations or seek guidance on consumer protection rights.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page.
• Post the revised policy on our website at foodmodpizza.rest.
• Send you an email notification if the changes are significant and you have provided us with your email address.
• Display a prominent notice on our website for a reasonable period following the update.

Your continued use of our website or services after any modifications to this Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact us using the information below. We are committed to addressing your inquiry promptly and transparently.

This Privacy Policy was last reviewed and updated on May 27, 2026. All information in this policy is current as of that date. Mod Pizza reserves the right to update this Privacy Policy as needed to reflect changes in our business, technology, or applicable legal requirements.